LEAN Government

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Efficiency in Government: Lean Racine County

Racine County’s Lean Government Initiative began in 2011 as a means to more effectively deliver needed services to our residents.  Lean government is about continuous improvement; we constantly examine what we do and how we do our work, as a way to become more efficient, to reduce waste, unnecessary motion or procedures that don’t produce value.

Lean government practices rely on the experience and insight of the people who do the work, to point out shortcomings and find more efficient and effective ways to provide better service to Racine County residents. We invite you to learn about Lean Government and become an active participant in our Lean journey. 
This Lean website is a resource. You will find information on “lean” projects, news of successful results, and opportunities for you to become more involved in Lean Racine County. Please contact us with questions, comments and “lean” ideas.

 - Racine County’s Lean Steering Committee

 

LEAN Government General Information

What is LEAN?

LEAN is a collection of principles, methods and tools that improve the speed and efficiency of any process by eliminating waste. Although LEAN originated in Toyota’s manufacturing operations - known as the Toyota Production System – the tools have been successfully applied in organizations across all sectors.

How Does LEAN Work?

LEAN recognizes that for most processes only 5% of activities add value for the customer, which means that 95% are either necessary non-value adding activities or waste. By clearly defining value for a specific service or product from the customer’s perspective, non-value activities and waste can be targeted for removal. Eliminating waste is the greatest potential source of improvement in process performance and customer service. Once waste has been identified, processes are redesigned to allow service, information or product to flow through the new process without interruption.

When is LEAN Used?

LEAN methods and tools apply to any process where an employee*:

  • Chases information in order to complete a task
  • Must jump through multiple decision loops
  • Is constantly interrupted when trying to complete a task
  • Is engaged in expediting (of reports, purchases, materials, etc.)
  • Does work in batches
  • Finds work lost in the "white space" between organizational silos
  • Doesn't know what they don't know"

*From LEAN Six Sigma for Service by Michael L. George